Privacy policy

Information we collect

Information you provide

We may collect information that you provide when you request a demonstration, create an account, purchase a subscription, contact us, or use the platform, including:

• Name
• Business email address
• Telephone number
• Company name and job title
• Account login information
• Subscription and billing information
• Communications with our sales or support teams
• Marketing and communication preferences

Payment information may be collected and processed directly by our payment processor. CrimeRisk.ai does not store complete payment card numbers or card security codes.

Platform activity

To provide the platform and its features, we may process information associated with your account, including:

• Addresses and locations searched
• Saved searches and locations
• Location comparisons
• Account preferences
• Reports generated through the platform
• Files or address lists uploaded through available platform features

We treat this information as confidential customer activity. We do not sell it or use it for unrelated advertising purposes.

CrimeRisk.ai provides modeled crime risk and location intelligence.

Information collected automatically

When you visit our website or use the platform, we and our service providers may automatically collect limited technical information, including:

• IP address
• Browser and device type
• Operating system
• Login and authentication activity
• Pages and platform features accessed
• Session and basic usage information
• Error, security, and performance logs
• Cookie and similar technology identifiers

How we use information

We use information to:

• Provide and administer the CrimeRisk.ai platform
• Create and manage user accounts
• Authenticate users and protect account security
• Process subscriptions and payments
• Respond to demonstration requests, questions, and support inquiries
• Provide requested searches, maps, comparisons, and reports
• Send account, billing, security, and service communications
• Send product information or marketing communications where permitted
• Maintain and improve platform reliability and functionality
• Analyze website and platform performance
• Detect and prevent fraud, misuse, and unauthorized access
• Enforce our agreements and acceptable-use requirements
• Comply with legal, accounting, and regulatory obligations

We do not use personal information or customer platform activity for purposes unrelated to operating, securing, supporting, and improving CrimeRisk.ai.

How we share information

We do not sell personal information.

We may provide limited information to service providers that help us operate CrimeRisk.ai, including providers that assist with:

• Cloud hosting and data storage
• Account authentication
• Payment processing
• Email delivery and customer communications
• Website and platform analytics
• Security and performance monitoring
• Customer support
• Professional and technical services

These providers are permitted to use the information only as needed to perform services for CrimeRisk.ai and are expected to protect it appropriately.

We may also disclose information when reasonably necessary to:

• Comply with applicable law, a court order, or another valid legal request
• Protect the rights, property, security, or safety of CrimeRisk.ai, our customers, or others
• Investigate fraud, misuse, security incidents, or violations of our agreements
• Complete a merger, financing, acquisition, reorganization, or sale involving all or part of our business

Cookies and analytics

CrimeRisk.ai may use necessary cookies and limited analytics technologies to:

• Maintain user sessions
• Secure accounts
• Remember preferences
• Understand website and platform performance
• Identify errors
• Improve the user experience

You may control cookies through your browser settings or any cookie preference tools available on our website. Disabling certain cookies may affect website or platform functionality.

CrimeRisk.ai does not use customer searches, saved locations, comparisons, uploaded files, or reports for third-party advertising.

Data retention and security

We retain personal information only for as long as reasonably necessary to:

• Maintain and administer an account
• Provide the website and platform
• Process transactions
• Respond to support requests
• Maintain security and operational records
• Comply with legal, tax, accounting, and contractual obligations
• Resolve disputes and protect our legal rights

Retention periods may vary depending on the type of information and the reason it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

No method of electronic transmission or storage is completely secure. Users are responsible for protecting their passwords and account credentials.

CrimeRisk.ai is based in the United States. Information may be processed or stored in the United States or other locations where our service providers operate.

Your privacy choices

You may contact sam@crimerisk.ai to request access to, correction of, or deletion of personal information associated with your account, or to ask questions about our privacy practices.

We may need to verify your identity before completing a request. We may retain certain information when required by law or reasonably necessary for billing, security, dispute resolution, or other legitimate business purposes.

You may unsubscribe from promotional emails by using the unsubscribe link included in the email. You may continue to receive necessary account, billing, security, and service communications.

Additional privacy rights may be available depending on where you live. If we deny a privacy request, you may ask us to reconsider by emailing sam@crimerisk.ai with the subject line Privacy Request Appeal.

Children’s privacy

CrimeRisk.ai is intended for business and professional users and is not directed to individuals under 18 years of age.

We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child, we will take reasonable steps to delete it.

Changes to this privacy policy

We may update this Privacy Policy to reflect changes to our services, technology, service providers, business practices, or legal obligations.

When changes are made, we will update the date shown at the top of this page. If a change is material, we may provide additional notice through our website, platform, or email.

Contact us

Questions, concerns, or privacy requests may be directed to: